Service Agreement
AA&CC
Service Agreement
Version 1.0 | Issued: June 2025
1. Recital
This agreement is established to define the comprehensive service framework of AA&CC Co., Ltd., which includes ERP services, SaaS, AI Chatbots, Project Management Systems, Event Management Systems, and Custom Development. The purpose is to ensure high-quality, secure services compliant with Thai laws.
2. Definitions
- SaaS: Software-as-a-Service delivered via cloud infrastructure on a monthly or annual fee basis.
- ERP Implementation: Consultation, design, deployment, training, and support for ERP systems.
- Customized Development: Tailored system or module development as per client requirements.
- Personal Data: Information as defined by the Personal Data Protection Act B.E. 2562 (PDPA).
- Support: Assistance, troubleshooting, and post-sales service via defined support channels.
3. Scope of Services
Service details are listed in Annex 3, including ERP setup, SaaS hosting, AI chatbot development, website creation, event registration systems, and specialized software development.
4. Payment Terms
- Clients must pay within 7 or 15 days as specified in the quotation.
- Late payments are subject to a maximum interest rate of 1.25% per month.
- Services may be suspended if payment is delayed over 15 days.
- Clients may dispute invoices within 7 days of receipt.
5. PDPA Compliance
AA&CC collects, uses, and discloses personal data with clear consent and appropriate safeguards. Clients have the right to access, edit, or withdraw consent at any time. Full details are in Annex 2.
6. Intellectual Property
Any deliverables paid in full shall be the client’s property, except for core SaaS infrastructure which remains the intellectual property of AA&CC.
7. Service Level Agreement (SLA)
Refer to Annex 1 for SLA details.
8. Termination
Either party may terminate the agreement if the other fails to remedy a breach within 30 days of notification. No refund shall be issued for early termination.
9. Liability
AA&CC shall not be liable for indirect damages or business losses. Liability is limited to the value of the respective project.
10. Governing Law
This agreement is governed by Thai law. Disputes shall be settled by the Khon Kaen Provincial Court.
11. Annexes
- Annex 1: Service Level Agreement (SLA)
- Annex 2: PDPA Consent Notice
- Annex 3: Service Breakdown by Product
- Annex 4: Mutual Non-Disclosure Agreement (NDA)
Annex 1: Service Level Agreement (SLA)
| Service Category | Description | Response Time | Resolution Time | Contact Channels | Working Hours |
|---|---|---|---|---|---|
| ERP SaaS Hosting | Managed hosting for ERP | 2 hrs (High) | 8 hrs | LINE OA, Email, Ticket | Mon–Fri 09:00–18:00 |
| AI Chatbot (Botpress) | System maintenance, API, UI Flow | 3 hrs (High) | 1 business day | LINE OA, Email, Ticket | Mon–Fri 09:00–18:00 |
| Project Mgmt SaaS | Project planning system + dashboard | 2 hrs (High) | 1 business day | LINE OA, Email, Ticket | Mon–Fri 09:00–18:00 |
| Customized Development | Custom feature dev per client’s spec | 3 hrs (High) | Per Sprint cycle | LINE OA, Email, Ticket | Mon–Fri 09:00–18:00 |
Annex 2: PDPA Consent
| Topic | Details |
|---|---|
| Data Controller | AA&CC Co., Ltd. (Reg No: 0405557001740) Email: aaccth.office@gmail.com |
| Data Types | Name, email, phone, service info, forms, usage history |
| Purpose | Service delivery, analytics, communication, development, legal/account |
| Disclosure | Tech providers, staff, legal authorities (as required) |
| Retention Period | Duration of service + up to 10 years post-termination |
| Data Subject Rights | Access, edit, delete, withdraw consent via email |
| Impact of No Consent | Some services requiring personal data may not be available |
Annex 3: Service Breakdown by Product
| Product | Description | Service Terms | Duration | Renewal |
|---|---|---|---|---|
| ERP Implementation | System analysis, installation, training, config | Project or Retainer | 2–12 months | No automatic renewal |
| SaaS Hosting | Managed host, auto-backup, SSL | Monthly/Annual | 1 month | Auto-renewal |
| AI Chatbot | Flow design, Line/Facebook/Web integration | Project-based | 3–30 days | Features upgradable |
| Project Mgmt System | Agile + OKR + Kanban + Dashboard | Training + SaaS | 3 days training | Auto-renewal |
| Eventpang Platform | Ticket sales, QR check-in system | Per-ticket fee | Per event | Per event use |
| Custom Dev | System development and integration | Project-based | Per project | Based on scope |
Annex 4: Mutual Non-Disclosure Agreement (NDA)
| Topic | Details |
|---|---|
| Parties | AA&CC Co., Ltd. and Client |
| Definition | Business, technology, code, offers, docs, client data |
| Use Restriction | For joint project only, no disclosure to third parties |
| Exceptions | Public info, lawful acquisition, legal obligation |
| Safeguards | Limited access, standard-level caution |
| Duration | 3 years from end of business relationship |
| Breach | Legal action and injunction entitlement |
| Governing Law | Thai law |